Program design and client services
Draft FAQs for your front desk or hotline
Prepares clear answers to the questions your team hears every day.
Lower risk: public info only — Write from policy and public information, not from real caller or client conversations.
Please note: This site is only a guide to help people understand. Consult your IT, security and/or privacy department for clarification.
Before you start, gather
Copy [RULES], [HOURS] and [PROCESS] from your current published program policy. List [REFERRAL OPTIONS] from partners you have confirmed accept referrals. Afterward, compare the list with questions staff actually hear. Never use details from a real caller.
Starter prompt
Write a list of 15 frequently asked questions and short, kind answers for people contacting [ORGANIZATION NAME] about [SERVICE]. Our eligibility rules: [RULES]. Hours: [HOURS]. How to apply: [PROCESS]. Do not tell anyone whether they qualify; direct them to the agency or a staff member. Include what staff should say when a question is outside our scope, and where to send people instead: [REFERRAL OPTIONS]. Base every answer on the rules, hours and process I list; if a question needs a fact I did not give, write MISSING INFO instead of guessing.
Paste the prompt into your AI tool first, then replace the placeholders with your own details. Don't use real names of clients or donors.
Open an AI tool
You are leaving this guide. Copy the prompt first, then open a tool. The link goes to the website of the company named on each link, in a new tab. That company's terms and privacy policy apply there. Paste the prompt in, then replace the placeholders with your own details. Don't enter real names or confidential details.
- Open Claude (Anthropic) (opens Anthropic's website in a new tab)
Anthropic documents pre-filled links only for the Claude Desktop app, not for the website, so copy the prompt and paste it in.
- Open ChatGPT (OpenAI) (opens OpenAI's website in a new tab)
OpenAI does not document a link that pre-fills a prompt, so copy the prompt and paste it in.
- Open Gemini (Google) (opens Google's website in a new tab)
Google does not document a link that pre-fills a prompt, so copy the prompt and paste it in.
- Open Grok (SpaceXAI) (opens SpaceXAI's website in a new tab)
SpaceXAI (the company behind Grok) does not document a link that pre-fills a prompt, so copy the prompt and paste it in.
- Open Amazon Bedrock (hosts Llama; needs an AWS account) (opens Amazon Web Services' website in a new tab)
Llama has no chat website of its own, and Meta's own assistant (Meta AI) now runs on a different Meta model. One host is Amazon Bedrock: sign in to AWS, open a playground, and paste the prompt.
- Open Microsoft Copilot (Microsoft) (opens Microsoft's website in a new tab)
Microsoft documents no link that pre-fills a prompt, so copy the prompt and paste it in. The Copilot page shows a Sign in button, and you may need to sign in.
- Open Perplexity (Perplexity AI) (opens Perplexity AI's website in a new tab)
Perplexity documents no link that pre-fills a prompt, so copy the prompt and paste it in.
- Open Mistral Le Chat (Mistral AI) (opens Mistral AI's website in a new tab)
Mistral renamed Le Chat to Vibe, at the same web address. Mistral documents no link that pre-fills a prompt, so copy the prompt and paste it in.
- Givebutter (Givebutter): no website to open from here. Givebutter Magic works inside a Givebutter account; there is no public chat page.
- Grantable (Grantable): no website to open from here. Grantable's AI works inside a Grantable account; there is no public chat page.
Check the result
Have program staff confirm each answer is correct and current before it is used with the public.
What it might get wrong
Answers that state eligibility, fees or wait times as fact when your rules do not say so. Kind-sounding words that promise a person will qualify or be seen.